Job Role: Full-Time
Location: Bangalore, India
Experience: >1 year
Required Skills
- Handle customer enquiries via telephone, live chat & and email.
- Manage end to end customer life cycle, from customer on-boarding to post service engagement with customers.
- Coordinating with vendors to ensure quality service to customers.
- Manage escalated service concerns received from customers.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Document all call information according to standard operating procedures.
- Responsible for end to end lead conversion.
Job Category: manager
Job Type: Full Time
Job Location: Bangalore