Job Role: Full-Time

Location: Bangalore, India

Experience: >1 year

Required Skills

  • Handle customer enquiries via telephone, live chat & and email.
  • Manage end to end customer life cycle, from customer on-boarding to post service engagement with customers.
  • Coordinating with vendors to ensure quality service to customers.
  • Manage escalated service concerns received from customers.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Document all call information according to standard operating procedures.
  • Responsible for end to end lead conversion.
Job Category: manager
Job Type: Full Time
Job Location: Bangalore

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