HappyLocate follows a transparent and customer friendly refund policy to ensure a superior customer satisfaction. The refund policy varies and is different for each service:
HappyLocate offers a hassle-free relocation experience to the customers through its network of verified service providers. In case of any cancellations done until 1 calendar day of commencing relocation process (ex, if a relocation is scheduled to start on 20th of August, the cancellation request should be before 19th August 12:00:00 AM) the refund will be initiated within 7 working days of receiving a cancellation request after deducting the booking confirmation fee of INR 500 for within city relocations and INR 1000 for between city (inter-city) relocations. If a cancellation request is initiated within 1 calendar day (ex, if a relocation is scheduled to start on 20th of August, the cancellation request is received on or after 19th August 12:00:00 AM) from commencing relocation, the refunds will depend as per the efforts that have been put to execute relocation successfully. While we always try our best to arrange highest possible value of the refund, refunds will vary case to case.
The last decision pertaining to relocation related refunds rest with HappyLocate Relocation Services Pvt. Ltd.
The refund shall be processed within 10 working days from the date of the cancellation request. The refund amount will be subject to the deduction of the cancellation charges. Please refer individual hotel booking page for the cancellation charges.
The refund policy is subject to change from time to time. Customers are advised to visit this page and keep themselves updated on the same.